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FAQ

WHO CAN I CONTACT FOR ANY INQUIRIES AND ISSUES?

Contact us at servicedesk@kainoandco.com for any inquiries and issues, or click this link to reach out via our contact form.  We are able to respond to most emails within 24 hours. 

WHEN WILL MY ORDER BE PROCESSED? 

All orders are handled and shipped out from our warehouses around the globe, depending on where you'd like us to ship to. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday through Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

NOTE: THERE MAY BE SOME DELAYS IN SHIPPING DUE TO COVID-19!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

Once you place your order, please allow 3-5 business days for processing. After that, it will take 3-8 weeks for delivery to the United States, and slightly longer for international orders (depending on location). These long shipping times are temporary and are due to the COVID-19 pandemic. We thank you for your patience and understanding in this matter.

WILL I BE CHARGED WITH CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

WHICH METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?

All payment information is secure through our encrypted checkout powered by Shopify. We accept Visa, Amex, MasterCard, PayPal, and most major credit cards.

WHAT IS YOUR REFUND AND RETURN POLICY?

We value delivering the best service to each individual customer.  That's why we offer a 100% customer satisfaction guarantee. Our return policy lasts 15 days. Please visit our Return Policy section for more details.